Overview
Autonomous retail isn’t just about removing cashiers—it’s about redesigning the entire interaction between humans, technology, and space. Our work on a next-generation Just Walk Out (JWO) platform was built around that principle.
We partnered with a bold client aiming to outpace even the most established players in checkout-free commerce. What we delivered was not just parity with the market—it was a step beyond. A fully integrated ecosystem blending software, hardware, and experience strategy into a retail product that simply worked
Key Services
- Product Definition & Planning
- Experience & Interaction Design
- Industrial & Interface Design
- Full-Stack Product Engineering
- Rapid Prototyping & Validation
- Systems Architecture & Deployment Strategy
1.Design System at Scale
From
Blueprint
to Buy-In
This wasn’t a handoff process. We embedded with our client’s internal team from week one—guiding vision-setting, co-defining requirements, and working through friction points in real time. Our shared goal: a system that was as thoughtful behind the scenes as it was for the customer.
Our process moved fast—but never rushed. Structured sprints, real-world testing, and cross-functional reviews kept every layer connected: from perception logic and kiosk UX, to annotation tooling and payment flow.
Month 1
Planning
- Vision Alignment
- Requirements Mapping
- MVP Framing
- Design Exercises
- Roadmap Design
Month 2–3
Experience
- Design Thinking Sessions
- Feature Prioritization
- Prototype Loops
- Brand Consideration
- Validation Framework
Month 4
Development
- Vendor Collaboration
- Functional Aesthetics
- Durability Testing
- Feedback Integration
- Regulatory Compliance
2.Product Architecture
Building for Context,
Not Just Screens
We designed every layer of the experience: kiosk, mobile, loyalty, and backend systems. Everything was custom—not stitched together from templates. Payment flows were built to feel invisible, not interruptive. From scanning to checkout to ID verification, the system simply understood intent and responded accordingly.
From mobile pass-throughs to kiosk fallback states, we considered edge cases, offline behavior, and support escalation paths. This wasn’t just UI—it was full system choreography.
3.Retail Interaction Model
Designing What Happens When No One’s Watching
Just Walk Out technology is only as good as its worst edge case. We spent time on the dull moments—misreads, errors, low signal—to make sure they felt intuitive. Our payment stack allowed for NFC, credit, loyalty, and ID integration—all routed through a custom-built orchestration layer.
Customers didn’t need to “learn” how to use the store. They just walked in, shopped, and left. And that simplicity was anything but accidental.
4.Operational Toolkit
Real-Time Jobs, Zero Frustration
Autonomous retail still needs humans behind the curtain. One of our most critical deliverables was a re-engineered annotation and review toolset. We redesigned the internal suite using the DOKR model (Discover, Observe, Know, Refine) to reduce error rates and training time.
The result: faster throughput for annotation teams, fewer escalations, and a clearer understanding of what’s actually happening in-store—without compromising customer privacy
5.Homepage Experience
Focusing On What Matters The Job Search
To make job searching faster and more intuitive, a prominent job search function was added to the homepage, ensuring nurses could take action immediately upon arrival. Instead of searching through multiple pages, users could quickly enter their preferences and see relevant job listings right away.
The Results
By launch, our platform outperformed Amazon’s own JWO solution in field tests. Customer confusion dropped to near zero. Operational costs fell by over 30%. The hardware footprint was smaller, the payment process was faster, and time-to-exit was under 10 seconds for 85% of shoppers.
James Smith
Co-Founder, Abc TechLet’s Build What Doesn’t Exist Yet
You bring the
ambition .
We’ll bring the
execution .
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