Overview

A home repair app isn’t just a platform—it’s the connection point between homeowners and professionals. We partnered with a national contractor network to design an app that coordinates services, manages jobs, and builds trust—all while smoothing operational friction

From quoting to payment, scheduling to review, every touchpoint was mapped, tested, and tuned. The result is a high-impact digital tool that empowers both homeowners and service providers to work with confidence and ease.

Key Services

  • Service Flow Mapping
  • UI/UX Design for Mobile & Web
  • Real-Time Notifications & Scheduling
  • In-App Payment Integration
  • Ratings & Review Systems
  • Admin Dashboard & Reporting

1.Service Coordination

Designing for Clarity in
Complex Journeys

Homeowners start with a problem; operators need context. We created tiered intake flows to guide users from identifying issues to booking professionals in under 60 seconds. Throughout, we tested labels, meter visuals, and feedback loops to ensure clarity, not confusion

Three service tiers—emergency, scheduled, subscription—were distinguished by interface treatment and microcopy to prevent mismatches. User feedback in pilot zones confirmed we had reduced booking-time by 40%.

2.Visual Identity

Cohesive, Trustworthy, Efficient

Contractors show up at your doorstep—your app must feel dependable. We designed a clean, modular visual system: consistent iconography, bold typographic hierarchy, and color-coded status indicators. The interface balances friendliness with trust—a tool that’s efficient and dependable at once.

Two weeks of rapid iterations with real users refined the balance between clean UI and necessary detail—confirming that clarity boosts confidence.

3.Home Management Hub

Centralizing Booking, History, and Trust

Users needed more than scheduling—they needed records. We developed a Hub where past jobs, upcoming appointments, quotes, and service histories coexist. Settings around warranty eligibility and contractor profiles were integrated seamlessly

The result: homeowners finish first-time jobs and understand when they’re due for maintenance—removing repeated questions and reducing support calls by 25%.

4.Support & Operations

Tools for the Team Behind the Scenes

Autonomous retail still needs humans behind the curtain. One of our most critical deliverables was a re-engineered annotation and review toolset. We redesigned the internal suite using the DOKR model (Discover, Observe, Know, Refine) to reduce error rates and training time.

The result: faster throughput for annotation teams, fewer escalations, and a clearer understanding of what’s actually happening in-store—without compromising customer privacy

5.Performance in the Wild

Real-World Data That Drives Refinement

We rolled out the app in five pilot cities, capturing in-app analytics, ticket times, and user sentiment under live conditions. This telemetry revealed gaps—delayed notifications, appointment reschedules, and onboarding confusion.

Field insights triggered immediate updates: notifications under 5 seconds, smarter rescheduling flows, and streamlined account creation. These were meaningful improvements—not cosmetic patches—delivered without disrupting service. With each update, the platform became faster, clearer, and more reliable in real operating environments

The Results
+31% MORE SAVINGS

The redesigned app led to a 42% reduction in scheduling-related cancellations and a 31% faster resolution time for first-time users. Operator overhead dropped by 22% due to improved internal tools. Homeowner satisfaction scores increased by 38% within three months of launch—without additional support spend.

James Smith

James Smith

Co-Founder, Abc Tech

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